Privacy Policy Car Lockout Richardson Richardson Texas

Privacy Policy

This Privacy Policy explains how Car Lockout Richardson collects, uses, and protects information when you visit our website, contact us, or request service. We use information to respond to requests, provide roadside and locksmith services, improve customer experience, and help keep our website secure. By using this website, you agree to the practices described here.

If you have questions about this Privacy Policy or your information, contact us by email at info@carlockoutrichardson.com or by phone at (214)838-7730. If you do not agree with this policy, please do not use the website or submit information through our forms. We keep this policy written in plain language so it is easy to understand.

Information We Collect

We collect information you provide directly when you contact us, request service, or fill out a form. This may include your name, phone number, email, service address, vehicle details, and a description of the issue. If you call us, you may also share details needed to dispatch a technician.

We also collect limited technical information when you browse our website. This can include IP address, general location based on IP, device type, browser type, pages visited, and the time spent on pages. This information helps us maintain performance, prevent fraud, and understand how visitors use the site.

How We Use Your Information

We use your information to provide and manage services you request. This includes scheduling, dispatching mobile service, communicating about arrival, pricing, and service updates, and completing the job. We may also use information to respond to customer support questions and resolve disputes.

We use technical and usage information to improve website functionality and protect our systems. This includes debugging, preventing misuse, and measuring which pages and topics are helpful. We may use your information to maintain quality and safety for our customers and technicians.

Information You Provide About Vehicles and Service Requests

When you request service, you may share vehicle details such as make, model, year, and whether the key is locked inside the cabin or trunk. This information helps us prepare the correct tools and provide faster, safer service. Vehicle details are used for service delivery and support, not for selling unrelated products.

We may request reasonable proof of authorization to service a vehicle. This can include identifying information and documentation that shows you own the vehicle or have permission to access it. We use this information to help prevent unauthorized entry and protect the public.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic site functions and analytics. Cookies are small files stored on your device that help websites work efficiently and remember certain preferences. You can control cookies through your browser settings, and you can clear cookies at any time.

Disabling cookies may limit certain site features or reduce usability. Even without cookies, we may still collect limited technical information such as IP address and browser type for security and performance. We do not require cookies for you to contact us by phone.

Sharing of Information

We may share information with service providers who help us operate the website, communicate with customers, process payments, or dispatch services. These providers are permitted to use information only as needed to perform services for us. We do not sell your personal information.

We may share information when required by law, legal process, or to protect rights and safety. This includes responding to lawful requests from authorities or preventing fraud and unauthorized access. We may also share information to enforce our terms, policies, and security measures.

Payments and Billing

If you pay for services, payment information may be processed by third-party payment processors. We do not store full payment card numbers on our website unless clearly stated during checkout. Payment processors may collect billing details to complete the transaction securely.

We may keep transaction records for accounting, customer support, dispute resolution, and compliance purposes. These records typically include service details, total amount, and limited contact information. We keep records only as long as necessary for business and legal purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed to be completely secure, but we work to reduce risk by limiting access and using security practices appropriate for a small service business. You can help by keeping your device secure and avoiding sharing sensitive information through unsecured channels.

If you believe your information has been misused or exposed, contact us right away at info@carlockoutrichardson.com. We will review the issue and take reasonable steps to address it. We also encourage you to contact your bank or payment provider if you believe payment information is involved.

Your Choices and Rights

You may request access to, correction of, or deletion of certain personal information we hold. Some information may be kept for legal, safety, accounting, or operational reasons even if you request deletion. We will respond to reasonable requests in a timely manner.

You may opt out of non-essential communications. We primarily contact customers for service-related reasons such as scheduling and updates. If you receive a message you believe is not related to service, tell us and we will address it.

Children’s Privacy

This website and our services are intended for adults who can request roadside and locksmith assistance. We do not knowingly collect personal information from children. If you believe a child has provided information through our site, contact us and we will take reasonable steps to remove it.

External Links

Our website may link to third-party websites for convenience or educational resources. We are not responsible for the privacy practices or content of those external sites. When you leave our website, you should review the privacy policy of the site you visit.

Service Area and Communications

We provide mobile services and communicate with customers by phone, text, or email to coordinate assistance. If you contact us, you consent to receive service-related communications needed to complete the request. Message and data rates may apply depending on your carrier and plan.

We may record certain details from calls or messages to improve customer support, confirm service information, and resolve issues. We do not use communications content for unrelated marketing. If you prefer a specific method of communication, tell us when you contact us.

Contact

If you have questions about this Privacy Policy, contact Car Lockout Richardson. Email: info@carlockoutrichardson.com. Phone: (214)838-7730.

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